Restrict "Live Chat" - user permission

Is it possible to assign the "live chat" functionality to a "role / permission"?
Currently, read only users have access to this and the possibility to ask for copies between environments, restore databases, etc... . There is potential risk in this part (experienced first hand where read only user asked to copy product to test environment, resulting in a unusable test environment thus leading to a paid request to restore test db). This is also a potential security risk!

I would assign this "live chat" role to admin only for example.

Would it also be possible in the future, based on service requests by customers to link the "integration partner" in CC of all tickets, so that we are aware of the requests and can intervene if necessary?