Skip to Main Content
Categories Syndication
Created by Guest
Created on Aug 13, 2025

Enable users to be notified when syndication scheduled jobs are blocked and offer them an option to resolve the issue

How: Allow users to be notified if there is an anomaly in jobs execution and offer them an option to unblock jobs by themselves.

Why: Without notification, it can take several days to detect a syndication that is no longer running, and when detected we need to contact support to unblock the job which adds delays to the resolution process.

For Who: For users responsible for managing syndications.

Impact: This will improve users' confidence in the platform/Syndicate App which will help them to react quickly if any scheduled syndication have an issue and enable to remedy the situation themselves.

Additional context: Reference of the documentation that mention to contact the support to resolve the situation: https://community.inriver.com/hc/en-us/articles/360020851299-Jobs-being-stuck-or-not-processing

  • Attach files
  • Henk-Jan van Pesch
    Aug 18, 2025

    You have my vote! Would go nicely together with my INSE-I-489